November 24, 2007
SCAM NOTICE: Call from account services
by Jen (November 24, 2007)
I just got an automated phone call from “Heather” at “account services” calling about my credit card. The message never identified what credit card company it meant, nor who the cardholder was supposed to be. It just wanted me to press 1 to speak to a live operator so they could lower my interest rate.
I’m sure the point of this is to get you to give up your card number. I knew it was a scam because (in addition to the lack of identification) the phone number on Caller ID came up “unknown”, which is not true of any card company I deal with.
I’ve never before had a scam like this over the phone. It’s like phishing, except it’s phone rather than email. Please be very careful, especially during the big shopping season.
- Never, ever give your credit card number to someone who called you. Even if you believe it really is the fraud department from your credit card, for example, you should hang up and call the number on the back of your card (NOT the number the caller leaves), and from there be connected to the fraud department.
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February 25th, 2008 at 12:45 pm
[...] this. Feel free to repost this anywhere you can with a link back to me. I’m still getting spam phone calls from “Heather” at “Account Services” who wants to lower my …. It’s an automated message. If you want to speak to someone you press 1, at which point a man [...]
March 12th, 2008 at 9:47 am
[...] My original post - just a warning to everyone [...]
May 2nd, 2008 at 4:59 pm
Just received our 5th call from Heather. I pressed “1″ and talked with Albert. He said their company name is Financial Services Incorporated. I asked for a website address. He had to check with his manager, and said he would provide a website when I “qualified” for an account. I told him I wanted the “Heather” calls to stop or I would be contacting an attorney. He said it would take a week to take me off the list. I left it with that, and will see if this worked.
May 19th, 2008 at 11:43 am
I continue to get these calls usually once a month. When I speak with a live person and tell them to put me on the DO NOT CALL List, they hang up. I used to get a number on caller id and when I tried to call it back, it was a disconnected number each time. Now, it just comes up as Out of Area and no number is listed.
May 23rd, 2008 at 10:55 am
I got this call also. my caller ID read 062 218-9891 *69 said it could not be reached.
they told me their company name was account services lower interest rate. when I asked for their number she hung up on me. It was a girl this time. I get them a lot. I am trying to get more info on them each time. I will pass it to you since maybe you can get the cops in on it finally.
July 1st, 2008 at 2:33 pm
i get this call at least once a week from HEATHER with ACCOUNT SERVICES…ive pressed one, ive gotton people on the phone, ive told them im going to eat their brains, burn down their houses, once i pretended i was 13 and was really excited about a credit card (drove em crazy) ive told them please dont not call im on the do not call list and they just hang up…honestly, i dont know what it will take to shut these people down, i have personally contacted the FCC, called the local police and my phone company and they both told me the same thing, without a working number they cannot help and now when i star 69 them it is “private/non working number?” im really at my wits end…
July 16th, 2008 at 11:49 am
ANGRY LADY TRY THIS NUMBER JUST GOT A CALL FROM ACCOUNT SERVICES ON MY PRIVATE LINE FROM GREG MILLER WITH ACCOUNT SERVICES TO LOWER INTEREST..GOT CALL BACK NUMBER TO HIM 1-800-847-2911.
July 25th, 2008 at 8:00 am
I got this, too. Spoke with “Gerald Brown,” who said he was in Atlanta. I asked for a call-back number and he gave me 1-800-788-5047. That’s the number for Coca-Cola. Someone has a sense of humor, anyway.
August 5th, 2008 at 6:41 pm
I’ve been getting these calls for months now, too, each time I press for more and more info. The first few times, I simply asked to be placed on their DNC list (I’m already on the national DNC list since February 08). Since then I’ve talked with 4 or 5 different people, asking them to hvae the calls stopped. Last one prior to today I spoke with “Mark”, asked for a manager, none was available, asked for the company name, got “Account Services”, asked where they are located, got “Atlanta”, asked for a street address and phone number, and he hung up on me. Today, I spoke with Renee. Told her of all my past experiences, she promised not to hang up on me. I asked the same questions, got the same results, the managers were all busy on other calls. I suggested that I could wait, she said that she really had to move on to another call or she might lose her job. I said then please just give me the contact info (oh, she said they were in San Fran, not Atlanta). She said that she didn’t have any contact info. I again asked for a manager, they were still busy. I said that she simply must have some contact info, and then she said “Well, we do, but we usually don’t provide it until you are an actual client.” So I said “OK, then, let’s make me a client and then you can give me the info.” Of course, I was never going to give her correct info, and she knew that. She asked a few questions, how much CC debt do I have, what is the average interest rate, how many different cards. I made up answers. Then she balked and said that she wasn’t comfortable proceeding, but that she had promised to not hang up on me, and she was afraid she would lose her job, so she didn’t know what to do because she wasn’t authorized to provide the info I was asking for. I said that I understood, and that was ahy I really wanted to speak with a manager, to keep her out of trouble. I said that if I didn’t get the address and phone number, the next call I’d make after ending her call would be to the state Attorney General’s office. She started whispering then, saying that she has only worked there for a week and she really needed the job and didn’t want to get fired. I said fine, then I’ll have to call the authorities. And I did, called the FCC and FTC and filed complaints.
August 22nd, 2008 at 12:33 pm
Got a call from this today “do not be alarmed but this is your last chance to get a lower interest rate.” When I pressed one I asked what company they were and the guys told me that I “just need to calm the hell down” (I wasn’t angry yet). He hung up. Caller ID info: unknown. number (fake)=062=291-3536
August 26th, 2008 at 11:28 pm
Hey guys, i worked for one of these companies for about 3 hours before i realized it’s a scam. i’m sure you all would like a few of there addresses.
775 Warner lane orlando florida
3592 Aloma Avenue orlando florida suite 4
Unfortunatly i’m looking for work and i keep running into these damn people. I’ll try to post the name of them if i can remember. i know the one is dcps, all i can remember about the other is there called leverage connections or something like that. FROM WHAT I CAN TELL THEY ARE ALL BASED OUT OF ORLANDO FLORIDA
August 30th, 2008 at 12:33 pm
Bo…I googled the warner lane address and it’s the leverage connections one and they have an ad on craigslist with an email address to reply to the ad. Sent them a ‘very nice’ email letting them know I wasn’t happy with their calls. Not that it will do any good, but it made me feel better! Thanks for the info!
September 30th, 2008 at 11:34 am
I received an automated call on my cell phone from “Account Services” saying it was the last chance to lower the interest rate on my credit card. I pressed “1″ to speak to a person and he said he worked for Visa and MasterCard. I wanted to know which account he was calling about but he just said he could lower the rate on all my cards. He asked me if I had balances or pay off each month. I told him I was on payment plans with some companies. Since he didn’t represent any particular credit card company, I told him I didn’t need to be talking with him because I think I would have been notified by any change by the individual credit card company. He thanked me and hung up.
The number on my caller ID had an extra digit. 50622725314. I tried looking up the first 10 numbers with Google, then the last 10 numbers but could find nothing.
October 2nd, 2008 at 3:32 pm
Just got the “Account Services” call myself. I spoke with a lady who identified herself as Kristina. I knew it was a scam when she wouldn’t give me her last name. There are many ways to pinpoint phone scams. Good job on catching this one everybody!